FAQ

Add an available item to your cart and proceed to checkout. An order confirmation means we received your order; it does not mean the item has shipped. Where inventory is not reliably synchronized, Ride Forge may confirm supplier availability before procurement or fulfillment.

Contact us as soon as possible. Once a supplier order has been placed, a special-handling process has started, or the shipment is underway, changes or cancellation may not be possible. We’ll confirm what can still be changed for your specific order.

Check your spam or promotions folder. If you still don’t see it, contact us and we can verify the order and resend available confirmation details.

There is no single Ride Forge processing or delivery time for every product. Timing depends on supplier availability, the fulfillment route, carrier, destination and whether freight, appointment delivery, assembly or local service is required. Product- or order-specific estimates are provided when supported by current supplier/carrier information.

Ride Forge currently serves the contiguous United States (U.S. Lower 48).

Not on every item. Shipping charges and delivery method depend on the product and fulfillment route. If a product page or checkout shows a confirmed free-shipping offer or shipping charge, that order-specific information governs.

Only when the specific product and fulfillment route support it and the service is confirmed for the order. Large or heavy items may instead use parcel, freight, appointment, curbside freight, signature delivery or an approved dealer/service handoff.

Tracking is provided after carrier handoff when tracking is available. It may come from Ride Forge, the supplier, carrier or fulfillment partner. Ride Forge remains your coordination point if you need help with the shipment.

Inspect the delivery promptly. Preserve the product and original packaging, photograph the product, carton, shipping labels and visible damage, and contact Ride Forge promptly—preferably before installation or use. For freight or appointment deliveries, note visible damage with the carrier when practical and follow any order-specific delivery instructions.

Contact Ride Forge before sending anything back. Return eligibility, request window, return destination, return shipping and any restocking fee are product- and supplier-specific. We confirm the applicable terms before authorizing a return. Unauthorized returns may be refused or may not qualify for credit.

When a non-defective return is permitted, the product generally must be unused, uninstalled, complete and in original packaging with included parts, manuals, tags and accessories unless we confirm different terms for that item. Product-specific terms govern.

They depend on the item, supplier and reason for return. For an approved discretionary return, the customer may be responsible for return shipping and/or an applicable restocking fee if disclosed before authorization. Damage, defects or incorrect shipments follow a separate resolution process.

Ride Forge does not order Rider Package pedals until your COMMENCAL bike purchase is confirmed. If you do not confirm your bike purchase within 14 days and we are unable to reach you, Ride Forge may cancel the Rider Package and refund the $250 payment to your original payment method. If you need more time, contact us and we can keep your Rider Package open.

Before pedals or other eligible products are ordered, you may contact Ride Forge to request cancellation. Once Ride Forge has ordered pedals or otherwise committed funds toward Rider Package fulfillment, the applicable product, supplier, cancellation and return terms apply. See How the COMMENCAL Rider Package Works for the complete offer terms.

For an approved return, refund processing begins after the item is received, inspected and accepted. Approved refunds go back to the original payment method unless another method is required or agreed. Bank and payment-processor posting time can vary.

Warranty coverage is product- and manufacturer-specific. Ride Forge helps coordinate the correct warranty path, while the manufacturer’s terms, exclusions, service requirements and remedies govern unless Ride Forge has expressly provided a separate written warranty.

Use our Contact Us page, call +1 (941) 263-0970, or email support@rideforgeco.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time, excluding statutory holidays.

Ride Forge Co.
1317 Edgewater Drive, Suite 4772
Orlando, FL 32804, United States