RETURN & REFUND POLICY

Last updated: October 4, 2026

Return Window

Most eligible physical products may be returned within 30 days of delivery. Return eligibility is product-specific, and certain products, services, Assisted Purchase packages, special-order items, or offers may have separate cancellation or refund terms disclosed on the applicable product or service page.

Condition & Authorization

Eligible items generally must be unused or unworn and in their original condition and packaging, with included parts, accessories, manuals, and proof of purchase. Contact us at support@rideforgeco.com before sending anything back. Returns sent without authorization may be refused or delayed because the correct return destination can vary by supplier and fulfillment path.

Return Shipping & Restocking / Handling Fees

Return shipping and restocking or handling fees may apply depending on the product, supplier, fulfillment path, and reason for return. Ride Forge does not apply a universal 25% restocking fee. We will confirm the applicable return destination, shipping responsibility, and any known fee for the specific order before the return is sent.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item, carton, shipping label, and issue. Keep the product, carton, and packing materials until we confirm the claim or return path. Verified shipping-damage or wrong-item cases are handled through the applicable supplier/carrier issue process rather than as an ordinary discretionary return.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. Before supplier procurement or physical shipment, we will attempt to cancel promptly. Once a supplier order has been placed or shipment has begun, cancellation cannot be guaranteed and the applicable supplier or return process may govern.

Refunds

After an authorized return is received and inspected, or the responsible supplier or fulfillment partner confirms the applicable disposition, we will notify you of the refund decision. Approved refunds are normally initiated within 10 business days to the original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund.

If more than 15 business days have passed since Ride Forge confirmed that a refund was approved, contact us at support@rideforgeco.com.

Warranty Claims

Warranty coverage is manufacturer- and product-specific. Warranty claims are separate from ordinary returns. Ride Forge can help gather required information and coordinate the operational handoff, but the manufacturer’s applicable warranty terms determine coverage unless a specific Ride Forge offer expressly states otherwise.

Product-Specific Terms

If a product or service page discloses a more specific return, cancellation, service-fee, or warranty term, that disclosed term applies to that offer to the extent permitted by applicable law. Contact us before purchase if you need clarification about a product-specific rule.